Returns & exchanges

 How do I return or exchange an item via Terrasland.com?

You must clearly inform us of your intention to return or exchange a product by completing the online contact form at www.terrasland.com. Once you have arranged your return, place the item(s) in the shipping box, attach the return label to the outside of the box and seal the box securely.

Your order will be accepted for refund or exchange if returned in original condition and packaging within fourteen (14) days from the delivery date. To complete your return, we require an original receipt or a copy of the receipt in the case of a partial return. Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be refunded the full amount (minus shipping costs both ways) once the piece has been delivered back to our office.

Electrical items or items that are specifically marked as nonreturnable are NOT returnable and NOT refundable.

Some items on our website can only be returned within 3-7 days fom the day it was received due to the manufacturer‘s policy.

Terrasland is not responsible for items returned to spotkiu.com which are lost, damaged, misdirected or delivered late.

You should receive your refund within 7 - 10 business days after the return of your returned item(s) to our office.